Right of Withdrawal

Information about the Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

Withdrawal Instructions

Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Petra Voithofer
Redlbachweg 25
5120 St. Pantaleon

Email: welcome@myhoroskop.at

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the sample withdrawal form provided, but it is not mandatory.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments received from you, including the delivery costs (except for any additional costs arising from your choice of a different type of delivery than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that there is an exception to the right of withdrawal for the creation of horoscopes

The right of withdrawal from the purchase contract, which is generally valid in Austria, does not apply to the creation of horoscopes, as this is a service/product that is specifically tailored to the customer based on their information. Please kindly note that I cannot accept returns of gift books or delivered horoscopes - as I have no way of using them otherwise. Your name and birth data are unique and not reusable.

If an error occurs on the customer's part during the transmission of order data, please contact me immediately - there is ALWAYS a solution that is acceptable to both parties. You can also contact me if, due to an accident, a gift item cannot be given away - we will find a solution on a goodwill basis.

§ 18 FAGG Exceptions to the Right of Withdrawal

(1) The consumer has no right of withdrawal for distance contracts or off-premises contracts concerning

1.services, if the entrepreneur - based on an explicit request from the consumer under § 10 and confirmation by the consumer of their awareness of the loss of the right of withdrawal upon complete performance of the contract - has started to perform the service before the expiry of the withdrawal period under § 11 and the service has been fully performed thereafter,

2.goods or services whose price depends on fluctuations in the financial market that are beyond the entrepreneur's control and that may occur within the withdrawal period,

3.goods that are made to the consumer's specifications or are clearly personalized,

4.perishable goods or goods with a rapidly approaching expiration date,

5.sealed goods that are not suitable for return for reasons of health protection or hygiene, if their sealing has been removed after delivery,

6.goods that have been inseparably mixed with other goods after delivery due to their nature,

7.alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot control,

8.sound or video recordings or computer software delivered in a sealed package, if the sealing has been removed after delivery,

9.newspapers, periodicals or magazines, with the exception of subscription contracts for the delivery of such publications,

10.services in the fields of accommodation other than for residential purposes, transportation of goods, rental of motor vehicles, and the supply of food and beverages and services related to leisure activities, where each such service is contractually agreed to be performed on a specific date or within a specific period,

11.the supply of digital content not stored on a tangible medium, if the entrepreneur - with the consumer's explicit consent, combined with the consumer's knowledge of the loss of the right of withdrawal in the event of premature commencement of performance, and after provision of a copy or confirmation under § 5 (2) or § 7 (3) - has commenced the supply before the expiry of the withdrawal period under § 11.