Since SHOMUGO is a marketplace for online merchants, SHOMUGO is not responsible for returns. For all participating merchants and their online shops (cf. stores), their own return policies apply, which are communicated in the course of the order, at the latest in the course of the shipment or provision of the product/service.
Basically, all orders are subject to a 14-day right of withdrawal according to the consumer protection act. Please note the applicable exceptions such as,
Please contact the retailer who sold and sent you this product. You will find the relevant information on the respective retailer's website. In this context, please note that by default there is only a 14-day return period from the date of shipment of the goods. Individual retailers may voluntarily extend this period.
This information can be found under the respective information of the retailer concerned, who must have informed you about the applicable return conditions in the course of the order or delivery. However, it is common that the cost of the return may be charged.