Häufige Fragen

Besides our own company website www.aboutshomugo.com, where you can find a lot of information about our vision, our mission statement, our product, we have collected the most important questions about SHOMUGO for you on this page.

If you have any further questions or would like to learn more, please visit our community or use our contact form.

Frequently asked questions

How can I search for a product?

The product search is available at the top of every page. With a click on the icon with the magnifying glass a search with the entered search word is triggered. You can even specify beforehand whether a certain category should be searched.

In order for a result to be found, the respective search term should be found in the item number, in the title or in the description.

How can I view the website in my language?

Basically SHOMUGO is offered in German language. As a secondary language we currently realize English. A language selection can be made at any time via the menu at the top and a click on the German or American flag.

Why can't I find my dealer?

The search supports the input or search for a dealer. Try to enter a search word first. If the results are too different, then add the search word.

If the search for your dealer is unsuccessful, it is possible that your dealer is not yet present on SHOMUGO. You can easily change this by telling her/him about SHOMUGO.

What is the SHOMUGO marketplace?

At the SHOMUGO marketplace you can find all products and services of the participating merchants. The infrastructure, i.e. the technology and the basic layout is provided by SHOMUGO. Each dealer runs his own (sub-)online store on it.

What is a SHOMUGO sub online store?

Every merchant can run their very own and individual online store under SHOMUGO. Product photos, descriptions, prices and delivery options are entirely the responsibility of the merchant.

We provide support 365 days a year with security measures, system updates, ready-made notifications, import/export and much more. As a result, every merchant can take care of his products and services instead of technology and its tasks and costs.

How can I sell on the marketplace?

If you are interested in selling products or services on SHOMUGO yourself, please go to our registration page for traders: https://www.aboutshomugo.com/anmeldung-als-shomugo-haendlerin/

What data does the merchant get from me?

All customer data (except payment information) is stored centrally on SHOMUGO and is only released to the respective merchant in the course of an order. You do not have to register with countless online stores and manage your data. If your address has changed, log on to a SHOMUGO marketplace or a participating sub-shop and change it. Very simple.

Where can I find my orders and their status?

You can view your orders after a successful login under the menu item "Orders". Note that you can see all orders in your account, regardless of where they were placed.

How can I add more shipping addresses?

Please log in with your access data and then click on "My profile". In the section "Shipping address" you can create, manage or delete additional profiles.

How can I cancel an order?

If you want to cancel an order, please click on "Questions about the product" in the respective order. These requests will be sent directly to the respective retailers, who can then arrange a cancellation if necessary.

How can I arrange a return or refund?

A refund or return is only possible in compliance with certain regulations (Consumer Protection Act, etc.). If this applies to your order, you can initiate a replacement or return under your respective order.

To do this, please fill out the relevant form in as much detail as possible so that the respective retailer can understand your situation and take the correct steps.

How much are the shipping costs?

All shipping costs on SHOMUGO are set individually by each merchant. The respective conditions and costs are displayed twice on the corresponding product page and at checkout, based on the delivery address.

Where can I go with further questions?

If you have any questions about an item, a service, an order, a delivery or a payment, please contact the respective merchant directly. He can help you best and fastest to your request.

If you have questions about SHOMUGO, its services, visions and cooperations, please contact us directly via our contact form.